If the EndNote Tool Menu is Missing: Updating/reinstalling Worddeletes the EndNote‐menu related files. A possible solution involves opening Word and following these steps <Note: Pictured example uses Word 2007 -- see below for Word 2010 and 2013>:

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After opening Word Options:

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To restore EndNote tools in Word 2010-2013:

Click on the File menu and select OptionsClick on Add-insChange the Manage options to Disabled ItemsClick GoClick OK

NOTE: There was a compatibility issue with EndNote X7 and the MacIntosh OS Sierra which has been corrected in the latest version X8.

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A Cite While You Write patch is availablefor EndNote X7 that addresses the compatibility issue with Office 2016/Office 365 on Macintosh. The patch will become automatically available after successful installation of X7.

To restore Macintosh EndNoteTools in Word 2011:

First, try rebooting your computer. If that does not work, try the following:

Open EndNote, and go to the EndNote menu. Select Customizer from the EndNote menu. Check the box in front of the Cite While You Write option. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

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If the tools do not appear:

Close Word and EndNote.Open your hard drive and go to the folder: EndNote X-: Applications:EndNote X-:Cite While You WriteCopy the file EndNote CWYW Word 2011.bundleGo to the folder Applications:Microsoft Office 2011:Office:Startup:Word and paste the copied fileStart Word, go to Word > Preferences and click on File LocationsMake sure the Startup folder is set by highlighting Startup and clicking on Modify. Select the folder Applications:Microsoft Office 2011:Office:Startup:Word and click ChooseClick OK and close Word.Start EndNote and then start Word.

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If the tools still do not appear:

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Reinstall EndNote

As a last resort, try reinstalling EndNote. For technical assistance contact EndNote Technical Support.