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The DLP agent install fails and the installAgent.log shows an error registering one of the .dll files.

Product: AgentInstall-x64_15_5 -- Error 1904.Module C:Program FilesManufacturerEndpoint Agentfomc64.dll failed lớn register. HRESULT -2147024703. Liên hệ your support personnel.

There are two ways lớn approach the solution lớn this issue. The first method is to lớn just reinstall / repair the C++ redistributable. If that does not work then the second method is to use a third buổi tiệc nhỏ utility named Dependency Walker khổng lồ find the specific missing dependency then reinstall / repair the relevant application.

Method 1: Reinstall / Repair C++ Redistributable

Most Known agent dependencies come install with the Windows OS with the exception of the C++ redistributable. These will need lớn be reinstalled or repaired. The follow is instructions on how to lớn repair them.

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Open Apps & Features (Add / Remove Programs)Find Microsoft Visual C++ x86 (Latest version is 2022, but earlier versions of DLP agent may use 2008)Right click and select modify và then repair.Repeat the same process with Visual C++ x64RebootRetry the DLP Agent install

If the issue persists then try method 2.

Method 2: Using Dependency Walker khổng lồ Find Missing Dependencies

This utility is designed to lớn help find the dependencies for .dll files. It will also show if the dependencies are missing or not registered correctly.

Extract to lớn a folderRun Dependency Walker (depends.exe)Go to file > xuất hiện and browse to the .dll that is reporting the error. If the .dll is not present on the system copy the .dll from a known good source or run dependency walker before closing the error / waring during a manual (not silent) DLP agent install. Once the .dll is selected it can take a few minutes for the system khổng lồ scan for dependencies.In the tree view đánh giá the children of the .dll from the error.
Any .dll"s shown with a red icon are not installed properly và need lớn be either installed / repaired. In the case above the problem .dll files are msvcr120.dll and msvcp120.dll. To lớn reinstall / repair the .dll"s find the parent program by doing a google search "How to install msvcr120.dll". In this case that .dll belongs to lớn the C++ redistributable.Once the source for the .dll has been reinstalled / repaired restart the client machine.Do Steps 3 - 5 again. The dependencies should no longer have a red icon next lớn them.Attempt agent install again.